SHOPPING SOLUTIONS FOR BUSINESSES
Today many retailers and businesses are managing their own website and online store. In addition to any brick-and-mortars location. A mystery shopping visit can locate more customers by highlight problems on a website, and if it is not functional correctly.
Covid-19 has made this move to online sales accelerate. We help businesses offer great and consistent shopping experiences, that work.
Business owners as well as staff need to know how consumers are perceiving their business site. Does it have good usability? Is the complete experience of browsing the website a pleasure. Can customers find what they are looking for quickly? You can find out more from our Q&A section
Mystery Shoppers will help you and your business marketing team, understand these experiences. This provides knowledge when dealing and responding to the customer, and can maximize the performance of your online businesses profitability.
Online Mystery Shopping is a technique used by business managers and marketers to know what image their company is projecting. To its customers through usability and performance of their business/e-commerce website and online support systems. Our “shopping” team shows how people experience products or services through a business website, independently.
We can also compare the experience of customers with that of competitors. We are a leading mystery shopping agency with representation in different markets and regions of the world. Our advisors are experts within many industries. We offer a deep understanding of the customer service experience delivered on all types of business websites.
WHAT DO WE DO FOR BUSINESSES?
Measuring the Online Shopping Experience
A mystery customer visits a website to purchase a product, and evaluates the website usability, and customer service received. They also evaluate social media pages on Facebook, Twitter, Instagram, etc, and contact forms and online customer support services on the website.
To determine the quality of support service a business is offering, the evaluator analyses all aspects such as the quality and timing of the response, the kindness and knowledge, as well as the “tone” employed by the customer service representative. Can they solve the problem and keep to any promises made?
Through this, we can identify possible failures and provide the necessary data so that the company can address the problems found. Covid-19 makes the online experience very important now.
Online Customer Experience
One familiar complaint of many customers is that they never get answers to messages they have sent. Customer service leaves much to be desired from many businesses. It gives a negative image of the company, that it does not care about their concerns and provides very little or no resolution. “Is this really how the user feels about a business?” Does the impression generated online, meet customer requirements or needs improvement?
What should be done? Using a mystery online shopping service, businesses can see how the customer’s experience works. The level of efficiency in customer service and the process of managing online business transactions, is the crucial turning point for any business. How customers are valued, will influence their purchases.
Be careful of Scams
There are many companies offering Mystery Shopper services for all types of businesses. Many recruit individuals with the promise of making a reasonable income. There are trusted companies specialising in visits to premises, like restaurants, hotels, department stores, etc., but this type of work has finished due to Covid for the time being. Do not pay any money to a company that you have not checked out fully.
We do not recruit anybody. We use our knowledge and skills to evaluate a business website. That is the service we provide. Any questions or doubts, just use the contact form, and we will reply quickly.